Help Center

How can we help you?

Find answers, guides, and support for all your Tadalo questions

Most Popular Questions

How do I rent an item?

Search for items, select dates, send a request, communicate with the owner, and complete the rental.

How do I list an item for rent?

Click "List Item", add photos and details, set your price and availability, and publish your listing.

How are payments processed?

Payments are securely processed through Stripe. Funds are held until the rental is completed successfully.

Is Tadalo safe to use?

Yes! We have identity verification, secure payments, reviews, and 24/7 support to ensure safety.

Frequently Asked Questions

8 questions

How do I rent an item?

Search for items, select dates, send a request, communicate with the owner, and complete the rental.

renting

How do I list an item for rent?

Click "List Item", add photos and details, set your price and availability, and publish your listing.

listing

How are payments processed?

Payments are securely processed through Stripe. Funds are held until the rental is completed successfully.

payments

Is Tadalo safe to use?

Yes! We have identity verification, secure payments, reviews, and 24/7 support to ensure safety.

safety

What if the item is damaged?

Report damage immediately through the app. We offer damage protection up to $5,000.

renting

How do I set rental prices?

Check similar items in your area and consider item value, demand, and condition.

listing

How do I verify my account?

Go to Account Settings > Verification and upload your government ID for approval.

account

When do I get paid as an owner?

Funds are released 24 hours after successful item return and confirmation.

payments

Quick Help Topics

Common issues and their solutions

Can't Sign In?

  • 1.Reset your password using email
  • 2.Clear browser cache and cookies
  • 3.Try using a different browser
Detailed solution →

Payment Failed?

  • 1.Check card details are correct
  • 2.Ensure sufficient funds
  • 3.Contact your bank for authorization
Detailed solution →

Item Not Received?

  • 1.Contact the owner immediately
  • 2.Check pickup location details
  • 3.Report to Tadalo support if unresolved
Detailed solution →

Can't Find What You Need?

Our support team is ready to help you with any questions or issues.